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Frequently Asked Questions

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General Questions

What types of commercial buildings does Highland service?

Highland Commercial Roofing works on a wide range of commercial properties, including office buildings, industrial facilities, warehouses, retail centers, multifamily residential, educational facilities, healthcare, storage, and more.

What geographical areas does Highland serve?

We provide commercial roofing services across California, Arizona, Nevada, Utah, Oregon, Washington, Colorado, and Idaho. Our strategic presence in these regions ensures reliable service no matter where your property is located.

How long has Highland Roofing been in business?

We have been serving commercial property owners and managers since 1991 and have built a reputation for reliability, integrity, and long-term roofing solutions.

What services do you offer?

Highland offers a full complement of services for the entire lifecycle of your roof, designed to save you money over the long term through proactive management. this includes:

 

  • Roof Replacement & Repair
  • Asset Assessment & Budgeting
  • Emergency Leak Service & Repair
  • Preventative Maintenance
  • Proactive Roof Asset Management
  • Tenant Improvement Oversigh

Service & Maintenance

How do I know if my roof needs maintenance or replacement?

Regular inspections can determine the condition of your roof. If your roof is aging or experiencing leaks, we’ll assess whether repairs, maintenance, or a full re-roof is the best solution for your needs.

Why is annual roof maintenance important?

Annual roof maintenance helps identify potential issues before they escalate into costly repairs or replacements. Regular inspections ensure that minor damage, like small leaks or wear, is addressed early, prolonging the roof’s lifespan and saving you money in the long run.

When should I schedule a roof inspection?

It’s recommended to schedule a roof inspection at least once a year, especially if your roof is over five years old. Regular inspections help assess the condition of the roof, plan for any necessary repairs, and ensure you have time to budget for future replacements.

Can Highland help me budget for future roof expenses?

Yes. Our Asset Assessment and Budgeting service provides a multi-year plan, estimating costs for repairs, maintenance, and eventual replacement to help you manage your budget more effectively.

What are the benefits of proactive roof asset management?

Proactive management helps extend the lifespan of your roof, reduces long-term costs, prevents emergency repairs, and ensures your warranty remains valid. It’s the single best way to prevent surprise costs related to your roof asset.

Repairs & Re-Roofing

My roof is leaking. How quickly can Highland respond?

We offer emergency leak service and can dispatch a technician quickly to assess and address your issue.

Do you offer repair services, or do you only handle full re-roofing projects?

Unlike some roofing companies that push for full replacements, Highland focuses on long-term value. We assess your roof and recommend repairs when feasible to extend its life and delay major expenses.

What is Highland’s "Leak-Free" guarantee?

Our re-roofing projects come with an industry-leading guarantee ensuring your roof will not leak. This reflects our commitment to quality and long-term reliability.

Tenant Improvements & Construction

How can tenant improvements affect my commercial roof?

Tenant improvements often involve HVAC installations, skylights, or other modifications that can compromise your roof’s integrity if not handled correctly. We offer oversight to ensure your roof remains protected during renovations.

Can Highland coordinate with other contractors during tenant improvements?

Yes. We work alongside general contractors and other trades to ensure that roofing considerations are properly managed, preventing costly roof damage.

Warranty & Long-Term Value

How long do commercial roofs typically last?

Lifespan varies by material and maintenance level. With proper care, commercial roofs can last 20+ years. Our preventative maintenance programs can help maximize their lifespan.

Will my warranty be affected if I don’t perform regular mainten

Yes. Many roofing warranties require regular inspections and maintenance. Highland’s Proactive Roof Asset Management Program helps you stay compliant and protect your investment.

What makes Highland different from other commercial roofing companies?

We prioritize relationships over transactions, offering honest assessments, long-term cost savings, and expert workmanship backed by our “Leak-Free” guarantee. Our customer retention rate of over 95% speaks to our commitment to quality service.

About Highland Commercial Roofing

Highland Commercial Roofing was founded on the idea that if you put the needs of your customers first, you’ll build a thriving and sustainable business. Over the past 30+ years, our commercial roofing contractors have proven just how powerful that approach can be. With offices strategically located across seven states, our highly trained crews provide the same level of outstanding commercial roofing service to customers throughout our entire service area.

Contact Us Today to Schedule An Inspection
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